Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
We offer FREE POSTAGE on all orders Australia wide. Postage costs for international delivery orders vary. Upon checkout, use the shipping calculator to calculate your total shipping cost. To get an estimate on how long delivery will take for international orders, please use the Expected Delivery Date Calculator.
Which payment methods are accepted in the Online Shop?
au.crystalcharcoal.com uses Paypal. If you don't have a paypal account then you can still use your credit card through the paypal payment gateway.
How long will delivery take?
Melb, Syd, Brisbane Metro: 1-3 working days

Adelaide Metro: 3-5 working days

Perth, Darwin Metro: up to 5 working days

All other areas: 5-7 working days

You have 30 days to return your item from the date you receive it. Please note that if the seal has been ripped, we cannot issue you a refund.

Visit the contact us page to discuss a return.

Return Address PO BOX 2031 Greenvale Victoria, Melbourne Australia 3059

Send us an email




If you have any inquiries please email us at crystalcharcoalwhitening@gmail.com and we will respond to your message.