FAQ

How long should I brush my teeth with CRYSTAL_CHARCOAL?
We recommend brushing with CRYSTAL_CHARCOAL for 2 minutes. After brushing, leave the powder in your mouth for another 2 minutes before rinsing.

How often should I use CRYSTAL_CHARCOAL?
Generally twice a day.

How do I use CRYSTAL_CHARCOAL?
Dip your wet toothbrush into the powder. Cover the tips of your wet toothbrush bristles. A little goes a long way! Brush teeth as normal however pay special attention to areas showing the most staining. Sip a bit of water and rinse well. We recommend brushing your teeth straight after with toothpaste to help remove the product from your mouth.

Can I let my kids use it?
Our charcoal powder is safe for all ages. If you have any concerns, please seek advice from your Dentist.

How soon can I see results?
Results may vary for each individual. Some can notice teeth whitening immediately where as others find it to be a gradually process.

What are the delivery charges for orders from the Online Shop?
We offer FREE POSTAGE on all orders Australia wide. Postage costs for international delivery orders vary. Upon checkout, use the shipping calculator to calculate your total shipping cost. To get an estimate on how long delivery will take for international orders, please use the Expected Delivery Date Calculator.

Which payment methods are accepted in the Online Shop?
crystalcharcoal.com uses Paypal. If you don’t have a paypal account then you can still use your credit card through the paypal payment gateway.

How long will delivery take?
Melb, Syd, Brisbane Metro: 1-3 working days

Adelaide Metro: 3-5 working days

Perth, Darwin Metro: up to 5 working days

All other areas: 5-7 working days

You have 30 days to return your item from the date you receive it. Please note that if the seal has been ripped, we cannot issue you a refund.

Visit the contact us page to discuss a return.

Return Address PO BOX 2031 Greenvale Victoria, Melbourne Australia 3059


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